Welcome to Sanctu. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wellness and therapy services platform.
Information We Collect
Personal Information
• Name, email address, and phone number
• Profile information and preferences
• Payment and billing information
• Authentication credentials (Google OAuth)
Service Information
• Booking details and service history
• Location data for service delivery
• Communications between you and service providers
• Reviews and ratings
Technical Information
• Device information and IP address
• Browser type and version
• Usage data and analytics
• Cookies and similar technologies
How We Use Your Information
•Provide, maintain, and improve our services
•Process bookings and payments
•Connect you with qualified service providers
•Send booking confirmations and service updates
•Improve user experience and personalize content
•Ensure platform security and prevent fraud
•Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with:
•Service Providers: Therapists and wellness professionals you book with
•Payment Processors: Midtrans for secure payment processing
•Service Partners: AWS, Google, Twilio for infrastructure and communications
•Legal Authorities: When required by law or to protect rights and safety
Data Security
We implement industry-standard security measures to protect your information:
• End-to-end encryption for sensitive data
• Secure SSL/TLS connections
• JWT-based authentication
• Regular security audits and updates
• Access controls and monitoring
Your Rights
You have the right to:
•Access and review your personal information
•Request corrections to your data
•Delete your account and associated data
•Opt-out of marketing communications
•Export your data in a portable format
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Sanctu Privacy Team
Email: privacy@sanctu.app
Response time: Within 48 hours
Policy Updates
We may update this Privacy Policy periodically. We will notify you of any significant changes via email or through the platform. Your continued use of our services after such modifications constitutes acceptance of the updated policy.